Effective Date: 25 March 2025Welcome to JuzoGO. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform. By using JuzoGO, you agree to the practices outlined below.
1. INFORMATION WE COLLECT
We collect the following types of data to operate our ride marketplace efficiently:
1.1 Personal Information (Drivers & Riders)- Full Name, Email Address, Phone Number
- Date of Birth & Gender
- Profile Picture (for identity verification)
- Government-issued ID (for KYC compliance)
- Payment and Banking Information (securely processed by third-party payment providers)
- Live GPS data when using the platform (required for ride-matching & navigation)
- Trip history, including pick-up and drop-off points
- IP Address, Device Model, Operating System
- App usage patterns, feature interactions, and logs
- Referral and sign-up source tracking
- Vehicle Make, Model, Year, Color, License Plate
- Proof of Insurance & Registration Documents
- Driver’s License Information
- Driving History, Background Checks, and Safety Record
- Status with other ride-hailing platforms (optional)
2. HOW WE USE YOUR INFORMATION
1. We use your information to:- Facilitate ride-matching, pricing negotiations, and trip execution
- Verify driver eligibility and maintain safety standards
- Facilitate secure processing of driver subscription payments through third-party payment providers
- Improve customer experience and develop platform features
- Provide customer support and resolve disputes
- Ensure legal compliance with regulatory authorities
JuzoGO does not sell user data but may share certain data with:
- Payment Processors: To facilitate transactions securely (e.g., Stripe, Bank APIs)
- Regulatory & Law Enforcement: When legally required to comply with regulations
- Third-Party Analytics & Marketing Partners: To improve platform performance and promotions (with user consent)
Users can:
- Access & Update Information: Modify personal details through their account
- Request Data Deletion: Subject to regulatory and business obligations
- Opt-out of Marketing Communications at any time
We implement:
- End-to-end encryption for sensitive data
- Secure storage and restricted access to personal information
- Fraud detection & AI-based risk monitoring
- Personal data is stored only as long as necessary to fulfill operational, legal, and safety requirements
- Transactional & trip-related data may be retained for compliance & fraud prevention
- JuzoGO is a technology provider, NOT a transportation service. We do not set fares, dictate rides, or control driver-rider interactions.
- JuzoGO is not liable for accidents, damages, or disputes arising between drivers and riders.
- Users agree not to hold JuzoGO responsible for any third-party actions or service failures.
- Any disputes must be resolved individually—no class action lawsuits allowed.
We reserve the right to modify this Privacy Policy at any time. Users will be notified of significant changes via email or platform notifications.
8. CONTACT INFORMATIONFor privacy-related concerns, contact us at hello@juzogo.com